Terms of service

Welcome to Arcadia Cigars Church Street. These Terms of Service govern the use of our website, services and transactions. By accessing our website, using our services or placing an order, you confirm that you have read, understood and agreed to these terms, together with any related policies, including our Refund & Returns Policy.

Acceptance of Terms
By using our website or services, you agree to be bound by these Terms of Service. If you do not agree with these terms, you must not use our website, services or place an order with Arcadia Cigars Church Street.

Use of the Website
Our website is provided for lawful use only. You agree not to misuse the website, attempt unauthorised access, interfere with its operation, compromise its security or engage in any activity that may harm Arcadia Cigars Church Street, its systems, reputation or other users.

Intellectual Property
All content displayed on this website, including text, imagery, graphics, logos, trademarks, product presentation, branding and visual identity, remains the property of Arcadia Cigars Church Street Limited, Arcadia Cigars Group Limited or its licensors. Any unauthorised use, reproduction, distribution or commercial exploitation is strictly prohibited.

Product Information
We take care to ensure that product descriptions, pricing, availability and related information are presented accurately. However, errors, omissions or changes may occur. We reserve the right to correct any inaccuracies, update product information or withdraw availability without liability.

Orders & Purchases
By placing an order, you agree to pay the stated price, applicable taxes and any relevant delivery charges. Arcadia Cigars Church Street reserves the right to refuse, suspend or cancel any order at its discretion, including in cases of stock limitation, pricing error, compliance concern, payment issue, regulatory requirement or suspected misuse of our services.

Pre-Orders, Special Orders & Private Allocations
Certain products may be offered by pre-order, special order or private allocation. These items may be sourced specifically at the client’s request and may therefore be final once confirmed. Availability, timing and fulfilment may depend on supplier allocation, international channels, courier handling, customs procedures and regulatory requirements.

AML Compliance & Regulatory Requirements
Arcadia Cigars Church Street operates in accordance with applicable UK regulatory expectations, including HMRC Anti-Money Laundering requirements where relevant. We may request identity verification, including a valid passport or government-issued photographic identification, before processing certain orders. Orders may be delayed, suspended or cancelled if compliance checks are not completed satisfactorily. Where legally required, suspicious activity may be reported to the appropriate authorities.

Payment Methods & Cash Limit
The maximum cash payment accepted is £500 per transaction. For card payments, the cardholder’s name must match the purchaser’s verified identity. We reserve the right to request identification or supporting information before accepting payment, processing an order or dispatching goods.

Delivery Restrictions
We do not ship to third-party addresses. The delivery address must correspond with the verified purchaser’s identity and order details. We do not ship to destinations where delivery is restricted by law, regulation or courier policy. A valid passport or government-issued identification document may be required to confirm delivery details. Failure to satisfy these requirements may result in order cancellation.

Customs, Import Restrictions & Delays
Where applicable, customers acknowledge that customs checks, clearance procedures, regulatory restrictions, courier delays or import requirements may affect delivery times. Such matters are outside the control of Arcadia Cigars Church Street and do not automatically constitute grounds for cancellation, refund or compensation.

Limitation of Liability
To the fullest extent permitted by law, Arcadia Cigars Church Street Limited shall not be liable for any direct, indirect, incidental, consequential or special loss arising from the use of our website, services, products or any delay, restriction or interruption outside our reasonable control.

Indemnification
You agree to indemnify and hold harmless Arcadia Cigars Church Street Limited, its directors, employees, affiliates and associated entities from any claims, losses, damages, liabilities or expenses arising from your breach of these Terms, misuse of our website or unlawful use of our services.

Governing Law
These Terms of Service are governed by and interpreted in accordance with the laws of England and Wales. Any dispute shall be subject to the jurisdiction of the courts of England and Wales.

Changes to Terms
Arcadia Cigars Church Street reserves the right to amend, update or replace these Terms of Service at any time. Continued use of our website, services or ordering channels shall constitute acceptance of the revised terms.

Contact
For any questions regarding these Terms of Service, please contact Arcadia Cigars Church Street at sales@arcadiacigarschurchstreet.com or by phone on 01273 911314.

Trademark Notice
The Arcadia Cigars wordmark, logos, visual identity and associated brand elements are registered trademarks or protected intellectual property of Arcadia Cigars Group Limited. All rights are reserved. Any unauthorised use may result in legal action.

Legal & Company Information
Arcadia Cigars Church Street Limited
Company No. 16622663
Registered Address: 34 Church Street, Brighton, BN1 1RL, United Kingdom